GENERAL TERMS AND CONDITIONS OF USE, PURCHASE AND PROVISION OF SERVICES

Last updated: 06/11/26

1. INTRODUCTION

Welcome to the Tequeños Dubai website. These Terms and Conditions regulate access, browsing, use of the website, placing orders, purchasing products, contracting services and any commercial interaction between Tequeños Dubai and its users. By accessing the website, registering, placing orders or using any of our services, the user fully accepts these Terms and Conditions. If you do not agree with any provision, you must refrain from using our services.

2. IDENTIFICATION OF THE MERCHANT

Tequeños Dubai – Establishes business identification listed on our website

3. ELIGIBILITY

The Services are intended only for persons over the age of 18 who have the legal capacity to enter into binding contracts under applicable laws. By using the Website, you represent and warrant that you comply with such requirements.

4. ACCOUNT CREATION

Certain services may require prior registration. The user will be responsible for:

Maintain the confidentiality of your credentials.
Update information when necessary.
Protect access to your account.
Notify unauthorized access.

Tequeños Dubai may suspend or terminate accounts where there are reasonable indications of misuse or fraudulent use.

5. PRODUCT INFORMATION

Tequeños Dubai strives to ensure that product information, images, descriptions, ingredients and prices are accurate and up-to-date. However:

Images are illustrative.
Colors may vary.
Submission may differ reasonably.
Products are subject to availability.

6. AVAILABILITY

All orders are subject to inventory availability. Tequeños Dubai may refuse or cancel orders when:

There is no availability.
There are obvious pricing errors.
Fraud is detected.
Incorrect information is identified.

In these cases, the customer will be notified and the corresponding refund will be managed when applicable.

7. PLACING ORDERS

The placing of an order constitutes an offer to purchase by the customer. The order will be considered accepted only when Tequeños Dubai expressly confirms the transaction. The Company may refuse orders for legitimate reasons related to availability, regulatory compliance, security, or business risk.

8. PRICES

All prices will be shown in United Arab Emirates Dirhams (AED), unless otherwise expressly stated. Prices may change without notice. The applicable price will be the one in force at the time of order confirmation.

9. TAXES

Prices may include or exclude applicable taxes as indicated in the checkout process. Where applicable, VAT (VAT) will be calculated in accordance with current regulations in the United Arab Emirates.

10. PAYMENTS

Tequeños Dubai may accept a variety of payment methods including:

Credit cards.
Debit cards.
Apple Pay.
Google Pay.
Authorized gateways.
Bank transfers.
Other means available.

The acceptance of a payment does not imply definitive acceptance of the order until the corresponding internal validations are completed.

11. FRAUD AND VERIFICATIONS

The company may carry out additional checks to prevent:

Financial fraud.
Improper use of cards.
Identity theft.
Illicit activities.

Additional documentation may be requested before certain transactions are approved.

12. CHARGEBACKS AND PAYMENT DISPUTES

When a customer initiates a chargeback or bank dispute without valid basis, Tequeños Dubai reserves the right to:

Present evidence to the financial institution.
Suspender services.
Restrict future purchases.
Claim damages permitted by applicable law.

13. DELIVERIES

Delivery times are estimates and may vary by:

Traffic.
Climax.
Availability.
External events.
Force majeure.

The company will make reasonable efforts to comply with the times informed.

14. RECEIPT OF ORDERS

The customer must ensure that there is a person authorised to receive the order at the address provided. Impossibility of delivery attributable to the customer may result in additional charges or cancellation of the order.

15. FOODSTUFFS

For food safety reasons, perishable products and prepared foods may not be returned once delivered, unless:

There is an error attributable to Tequeños Dubai.
The product arrives damaged.
There is a verifiable quality defect.

16. CANCELLATIONS

Cancellation requests will be subject to the status of order preparation. Once the production or dispatch process has begun, cancellation may not be possible.

17. REFUNDS

Where a refund is due, it will be processed using the same payment method originally used, unless there is a technical impossibility or a different legal requirement. The accreditation times will depend on the corresponding financial institution.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Tequeños Dubai shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its services. Nothing in these terms shall exclude liabilities that cannot be legally limited.

19. FORCE MAJEURE

The Company shall not be liable for breaches caused by circumstances beyond its reasonable control, including:

Natural disasters.
Technological interruptions.
Government acts.
Labor conflicts.
Health emergencies.
Supplier failures.

20. SUSPENSION OF SERVICES

Tequeños Dubai may suspend or restrict access to its services when:

There is a breach of contract.
Fraud is detected.
There are security risks.
Is required by competent authorities.

21. COMPLAINTS

Users will be able to submit queries or complaints through official customer service channels. The company will endeavour to respond within reasonable time frames in accordance with the nature of the request.

22. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by the laws of the United Arab Emirates. Any dispute shall be submitted to the competent jurisdiction of the courts of Dubai, United Arab Emirates.

23. MODIFICATIONS

Tequeños Dubai may update these Terms and Conditions from time to time to reflect legal, operational or technological changes. The current version will be permanently available on the website.

24. CONTACT

Email: [email protected]