PRIVACY POLICY

1. INTRODUCTION

Tequeños Dubai is committed to protecting the privacy and security of the personal information of its customers, visitors, users, suppliers and others who interact with our services.

This Privacy Policy describes how we collect, use, store, share, and protect personal information obtained through:

Our website.
Mobile applications.
Electronic forms.
WhatsApp Business.
Social networks.
Telephone communications.
Automated customer service systems.
Purchase and payment processes.
Food delivery and distribution services.

This Policy has been prepared considering the provisions applicable in the United Arab Emirates, including the Federal Law on Personal Data Protection and other regulations related to e-commerce, consumer protection and information security.

2. IDENTIFICATION OF THE DATA CONTROLLER

Data Controller: Tequeños Dubai Business License: 1580344 Business Address: DAMAC Suburbia, - Central Street, Jebel Ali Industrial 2 Dubai, UA Privacy Email: [email protected] General Mail: Privacy [email protected] Phone: +971529672409

3. ACCEPTANCE OF THE POLICY

By accessing, browsing, registering, placing orders, filling out forms, requesting information, making payments or using any service offered by Tequeños Dubai, the user acknowledges that he or she has read, understood and accepted this Privacy Policy. Where required by applicable law, we will seek express consent before processing certain personal data.

4. INFORMATION WE COLLECT

We may collect the following categories of information:

4.1 Identification Data

Full name.
Company or organization.
Position.
Nationality-
Date of birth.

4.2 Contact Information

Email.
Phone number.
WhatsApp.
Physical address.
Delivery address.

4.3 Commercial Information

Order history.
Frequency of purchases.
Food preferences.
Special requests.
Comments and complaints.

4.4 Payment Information

Billing information.
Transaction references.
Payment history.

Tequeños Dubai does not store full credit or debit card numbers. Payments are processed by specialized providers and certified in accordance with applicable international security standards.

4.5 Technical Information

IP address.
Browser type.
Operating system.
Device identifiers.
Approximate geolocation.
Cookies.
Navigation analytics data.

4.6 Marketing Information

Communication preferences.
Participation in promotions.
Interactions with advertising campaigns.
Replies to emails.
Replies to SMS or WhatsApp messages.

5. DATA COLLECTED AUTOMATICALLY

Our site may automatically collect information by:

Cookies.
Tracking tags.
Google Analytics.
Meta Pixel.
Behavioral analysis tools.
User experience optimization tools.

Such information allows us to improve our services, security, and operational performance.

6. PURPOSES OF DATA PROCESSING

The information collected may be used to:

6.1 Provision of Services

Manage orders.
Process purchases.
Coordinate deliveries.
Confirm transactions.
Attend service requests.

6.2 Customer Support

Answer queries.
Manage complaints.
Provide technical support.
Track orders.

6.3 Commercial Communications

Send promotions.
Inform new products.
Offer discounts.
Carry out loyalty campaigns.

6.4 Automated Communications

By using our website, the user gives his/her consent to Tequeños Dubai and he/she may use:

Automated call systems.
SMS messages.
Automated WhatsApp.
Conversational artificial intelligence.
Automated emails.

These communications may relate to:

Order confirmations.
Reminders.
Promotions.
Satisfaction surveys.
Recovery of abandoned carts.
Loyalty programs.

6.5 Legal Compliance

Tax compliance.
Regulatory compliance.
Fraud prevention.
Attention to government requirements.

6.6 Security

Detection of suspicious activities.
Prevention of unauthorized access.
Protection of systems and users.

7. LEGAL BASIS FOR PROCESSING

We process personal information based on:

a) Contractual Execution

When necessary to process orders and provide services.

b) Consent

The user expressly authorizes:

Marketing.
Commercial calls.
Promotional communications.

c) Legal Obligations

When the regulations require the preservation or reporting of information.

d) Legitimate Interest

To improve services, prevent fraud, and manage our business operations.

8. PHONE CALLS AND AUTOMATED COMMUNICATIONS

By voluntarily providing your phone number and agreeing to the appropriate consent boxes, you authorize Tequeños Dubai to contact you by:

Phone calls.
Automatic dialing systems.
WhatsApp.
SMS.
Emails.
Automated service tools.

The user may withdraw this consent at any time by written request or by using the available cancellation mechanisms.

9. SHARING OF INFORMATION

We may share information with: Payment Providers To process transactions. Delivery Companies To execute logistics services. Technology Providers

Hosting.
CRM.
Analytics.
Marketing automation.
Document management.

Competent Authorities When required by law. We do not sell personal information to third parties.

10. INTERNATIONAL DATA TRANSFERS

The information may be processed or stored outside the United Arab Emirates by international technology providers. In such cases we will implement reasonable measures to ensure adequate levels of protection and security.

11. RETENTION OF INFORMATION

We will retain information only for as long as necessary to:

To fulfill commercial purposes.
To meet legal obligations.
Resolve disputes.
Exercising contractual rights.

It will then be deleted, anonymised or archived in accordance with the applicable regulations.

12. INFORMATION SECURITY

Tequeños Dubai implements reasonable security measures including:

Data encryption.
SSL/TLS protocols.
Access control.
Secure authentication.
Firewalls.
Continuous monitoring.
Backups.
Staff training.

However, no system can guarantee absolute security.

13. RIGHTS OF DATA SUBJECTS

Users will be able to request:

Access to your data.
Correction of inaccurate information.
Updating of records.
Deletion of data where applicable.
Restriction of treatment.
Opposition to the use of data.
Withdrawal of consent.

Applications may be sent to: Privacy [email protected]

14. MINORS

Our services are aimed at people of legal age. We do not knowingly collect personal information from minors without authorization from their legal representatives.

15. LINKS TO THIRD-PARTY SITES

Our site may contain external links. Tequeños Dubai is not responsible for the privacy practices of third parties. It is recommended that you review the applicable policies before providing personal information.

16. CHANGES TO THIS POLICY

We may update this Policy at any time to reflect legal, technological, or operational changes. The current version will be permanently available on our website.

17. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates. Any dispute arising out of this Policy shall be submitted to the competent jurisdiction of the courts of Dubai, United Arab Emirates.

18. CONTACT

For privacy and data protection related queries: Email: Privacy [email protected] Phone: +971529672409 Address: DAMAC Suburbia, - Central Street, Jebel Ali Industrial 2 Dubai, UAE