Tequeños Dubai

FOOD SAFETY, QUALITY AND INTELLECTUAL PROPERTY POLICY

Last updated: 11/06/26

1. PURPOSE

This Policy sets out Tequeños Dubai's principles and commitments in terms of food safety, product quality, consumer protection and intellectual property. Its purpose is to ensure that the products marketed and distributed by Tequeños Dubai meet adequate standards of quality, food safety, traceability and protection of the company's intellectual property rights. This Policy supplements the Terms and Conditions, the Privacy Policy, the Data Protection Policy and the Communications and Marketing Policy.

2. COMMITMENT TO FOOD SAFETY

Tequeños Dubai is committed to implementing reasonable practices aimed at guaranteeing the safety, quality and adequate preservation of the food offered to its customers. The company will ensure that its production, storage, transport and delivery operations are carried out under procedures designed to minimise the risk of contamination, deterioration or damage to the products.

3. REGULATORY COMPLIANCE

Tequeños Dubai's operations will be carried out in accordance with the applicable legislation of the United Arab Emirates and the regulatory requirements issued by the competent authorities in matters of food safety, consumer protection and public health. The company may update its internal procedures when required by regulatory changes or industry best practices.

4. PRODUCT QUALITY

Tequeños Dubai strives to maintain consistent standards of quality in all products marketed. Internal controls may include:

  • Verification of raw materials.
  • Storage control.
  • Review of conditions of carriage.
  • Operational inspections.
  • Hygienic handling procedures.
  • Follow-up of quality incidents.

5. HYGIENE AND FOOD HANDLING

The company will implement reasonable procedures to promote proper hygiene and food handling practices. Such procedures may include:

  • Personal hygiene of authorized personnel.
  • Use of appropriate equipment.
  • Cleaning and disinfection of work areas.
  • Waste management.
  • Prevention of cross-contamination.
  • Storage controls.

6. CONSERVATION AND TRANSPORT

Tequeños Dubai will take reasonable measures to preserve the condition of the products during storage and distribution. These measures may include:

  • Proper packaging.
  • Protection against physical damage.
  • Environmental exposure control.
  • Safe transportation procedures.
  • Verification of deliveries.

The company will not be responsible for alterations caused after the receipt of the product by the customer.

7. ALLERGEN INFORMATION

Some products marketed by Tequeños Dubai may contain or have been exposed to ingredients considered allergens. Customers are responsible for reporting any relevant food restrictions, allergies, or medical conditions before placing their order. Although reasonable control measures are in place, the absolute absence of traces of certain ingredients in facilities where multiple food products are handled cannot be guaranteed.

8. CONSUMER LIABILITY

The customer is responsible for:

  • Review available product information.
  • Report allergies or food restrictions.
  • Verify the accuracy of the data provided.
  • Properly preserve the products after delivery.
  • Consume the products within the recommended times.

9. PRODUCT-RELATED COMPLAINTS

Customers will be able to report incidents related to:

  • Incorrect products.
  • Damaged products.
  • Quality issues.
  • Errors in orders.
  • Situations related to food security.

Complaints must be submitted within a reasonable period of time from receipt of the order and accompanied, where possible, by evidence that allows its evaluation.

10. TRACEABILITY AND CONTROL

Tequeños Dubai may maintain internal records relating to:

  • Production.
  • Shopping.
  • Inventories.
  • Distribution.
  • Deliveries.
  • Incident management.

Such records may be used for quality control, continuous improvement and regulatory compliance purposes.

11. PRODUCT RECALL OR SUSPENSION

Where there are justified reasons related to quality, safety or regulatory compliance, Tequeños Dubai may:

  • Temporarily suspend the marketing of products.
  • Withdraw products from the market.
  • Perform additional checks.
  • Implement corrective actions.

Such decisions may be taken even where there is no express legal obligation, if the undertaking considers that they contribute to the protection of consumers.

12. CONTINUOUS IMPROVEMENT

The company will be able to periodically review its operational processes to strengthen:

  • Quality of products.
  • Food safety.
  • Customer service.
  • Risk management.
  • Regulatory compliance.

13. INTELLECTUAL PROPERTY

All content available on Tequeños Dubai's website and digital platforms is protected by applicable intellectual property laws.

14. PROTECTED ASSETS

Protection includes, but is not limited to:

  • Trade name Tequeños Dubai.
  • Logos.
  • Markings.
  • Designs.
  • Photographs.
  • Videos.
  • Catalogues.
  • Menus.
  • Advertising material.
  • Texts.
  • Databases.
  • Graphic designs.
  • Digital content.
  • Software developed for the company.

15. AUTHORIZED USE OF CONTENT

Users may access the content only for personal and legitimate purposes related to the use of the services offered by Tequeños Dubai.

Nothing in this Policy grants licenses or exploitation rights over the Company's intellectual property.

16. PROHIBITED USES

Without prior written authorization from Tequeños Dubai, it is forbidden to:

  • Copy content.
  • Reproduce materials.
  • Modify designs.
  • Distribute commercial information.
  • Use photographs for commercial purposes.
  • Create derivative works.
  • Use the company's brand or logo.
  • Extract databases.
  • Perform reverse engineering activities on own systems.

17. TRADEMARK PROTECTION

The trademarks, trade names, logos and other distinctive signs used by Tequeños Dubai are the exclusive property of the company or their respective owners. Any unauthorized use may result in appropriate legal action.

18. USER-GENERATED CONTENT

When users post comments, reviews, photographs, or content related to Tequeños Dubai's services, they warrant that they possess the necessary rights to share such content. The company may use said content for legitimate purposes related to promotion, customer service and improvement of services, unless expressly stated otherwise by the user.

19. INFRINGEMENTS

Tequeños Dubai reserves the right to take reasonable measures against any misuse of its assets, content, trademarks or intellectual property rights.

20. CHANGES TO THIS POLICY

The Company may update this Policy to adapt it to regulatory, operational or technological changes. The current version will be available on the website.

21. GOVERNING LAW

This Policy shall be construed in accordance with the applicable laws and regulations of the United Arab Emirates. Any dispute relating to this Policy shall be subject to the competent jurisdiction of the courts of Dubai, United Arab Emirates.

22. CONTACT

For inquiries related to food safety, quality, or intellectual property: Customer Service Email: [email protected]

TEQUEÑOS DUBAI

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